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Shipping, Delivery & Returns

We deliver products using Australia Post and Fastway Couriers.  Shipping costs are influenced by the size and weight of the products you are ordering and your location.  Exact shipping costs are calculated in the ‘shopping cart’, and will be added to your Order total before checkout.  Orders are dispatched within 2 business days.  Shipping times estimated at between 2 and 7 business days, depending on your location.

There is a Estimate Shipping Calculator (in the Shopping Cart) to work out the freight charges and various options that will suit you.

Where is my Order?

Your order may take up to 7 working days for delivery depending on the destination and how far it is from Maroochydore.  Capital cities will usually be delivered within 3 working days unless stock is unavailable.

How do I know if my Order has been received?

You will receive an email from Sunshine Confectionery Outlet detailing your order has been processed and another to advise when it has been processed and shipped with tracking numbers so you can track your Order.

Can I pick up my Order, rather than have it shipped?

Yes you can pick up your Order – simply select the ‘Pick Up From Store’ option at Check Out.  You will receive an email advising when your parcel is ready for collection from our Store which is located at Unit 9, 100 Sugar Road, Maroochydore Queensland 4558.  We look forward to meeting you!

We do not process Orders of a Saturday Morning, you are most welcome to come into our Store and pick your own items of a Saturday.

What happens in hot weather?

Heat is the enemy of chocolate!  All of the products we ship leave our warehouse in perfect condition.  So to ensure that your Order arrive safely and intact, Sunshine Confectionery Outlet may delay the shipment if we are experiencing extreme heat.

Also, if you place an Order on a Friday, we may delay shipping the products until the following Monday, ensuring your perishable goods don’t sit in a delivery depot over the weekend.

Remember that chocolate starts to melt in temperatures over 22C.  Don’t organise for your Order to be delivered to your home if it is going to sit on a doorstep exposed to the elements all day.  Maybe have your Order delivered to your work address.

Do you ship outside Australia?

Orders placed through our Website can only be delivered to addresses within Australian States and Territories.  However you may contact us if you have a special request for an overseas delivery.

Returns

Please choose carefully.  We do not normally give refunds, if you simply change your mind or make a wrong decision.  Your satisfaction is our first priority at Sunshine Confectionery Outlet. 

You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website. 

All returns are subject to us being notified within 1 day of receiving your purchase.  Items must be returned in their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition. 

If the product has been damaged in anyway, we will need to have a photograph of the damaged item sent through to us.  Please do not through anything away until speaking with us, without photographic evidence there will be no refund.

Returns Process

To return an item, Please contact us

Please have the following information –

Your Order number if known (appears on the top of the confirmation email)

Your name and address

A description of the item you are returning

If you wish to exchange it for a different item, please specify the item

If the item is damaged, we will need to see photographic evidence

Returning the item because you have changed your mind, the postage cost is incurred by the customer.

 

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