Contact

FAQs

 Bank Details for Bank Deposits

When paying by Bank Deposit the Payment details are -

Sunshine Confectionery
BSB:  034 243
Acc:   235969

Delivery Information

Can we arrange our Own Courier to Pick up

Yes - you will need to contact us, (07 54439440) so we can organise a special Invoice. Once payment has been made we will notify you when your Order is ready for your Courier to collect.

Can I get a Tax Invoice?

An Invoice is automatically sent to you once your Order has been confirmed. 

You will receive a separate email (like this below) with the Invoice attached

 

Where is my Order?

Your order may take up to 7-10 working days for delivery depending on the destination and how far it is from Maroochydore.  Capital cities will usually be delivered within 3-5 working days unless stock is unavailable.

https://auspost.com.au/mypost/track/#/search

How do I know if my Order has been received?

You will receive an email from Sunshine Confectionery Outlet detailing your order has been processed and another to advise when it has been processed and shipped with tracking numbers so you can track your Order.

You can view Australia Post estimated shipping times here:

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Can I pick up my Order, rather than have it shipped?

If you live on the Sunshine Coast or surrounds, you are most welcome to come into our Store and purchase your items.  Our Store Hours are –

Monday to Thursday 8.30am – 4.00pm
Friday 8.30am – 3.30pm
Saturday 9.00am – 1.00pm

What happens in hot weather? 

There is an option for your chocolate order to be sent in a foam box, select when you go through checkout.

Heat is the enemy of chocolate!  All of the products we ship leave our warehouse in perfect condition.  So to ensure that your Order arrive safely and intact, Sunshine Confectionery Outlet may delay the shipment if we are experiencing extreme heat. 

Also, if you place an Order on a Friday, we may delay shipping the products until the following Monday, ensuring your perishable goods don’t sit in a delivery depot over the weekend.

Remember that chocolate starts to melt in temperatures over 22C.  Don’t organise for your Order to be delivered to your home if it is going to sit on a doorstep exposed to the elements all day.  Maybe have your Order delivered to your work address.

Do you ship outside Australia?

Orders placed through our Website can only be delivered to addresses within Australian States and Territories.