**Shop Hours – Monday to Thursday 8.30am – 4pm | Friday 8.30am - 3.30pm | Saturday 9am - 1pm**

Contact

Refund policy

Returns

Please choose carefully.  We do not normally accept returns or give refunds, if you simply change your mind, make a wrong decision or over order. 

Your satisfaction is our first priority at Sunshine Confectionery Outlet.  You can choose between a refund or exchange where goods are faulty, have been wrongly described, are different to the product purchased on the website. 

All returns are subject to us being notified within 1 day of receiving your purchase.  When speaking with our staff, please treat them with respect so they can remedy your concerns. Items must be returned in their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.  Once the Item has arrived back into our Warehouse, we shall refund the price of the items only.

If the product has been damaged in anyway, we will need to have a photograph of the damaged item sent through to us.  Please do not throw anything away until speaking with us, without photographic evidence there will be no refund, in most cases the Product will need to be returned to us, as we will then need to send it to our Supplier.

Returns Process

To return an item, Please contact us as soon as possible - within 24 hours of receiving your Parcel.  Please treat and speak to our staff with respect, as they are willing to assist you with your concerns.

Please have the following information –

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address
  • A description of the item you are returning
  • If you wish to exchange it for a different item, please specify the item)
  • Returning the item because you have changed your mind, the postage cost is incurred by the customer.
  • If the item is damaged, we will need to see photographic evidence and the product will need to be returned to our Warehouse.  Sunshine Confectionery will cover the postage cost, once the item has arrived back to our Warehouse.
  • If your Chocolate items have melted and you did not purchase a Heat Protection Foam Box, this cannot be Refunded or Replaced.

Thank you for taking the time to read through these items.  Have a Fantastic experience on our Website.

Phones and emails are answered 10:00am - 3:00pm on  Mondays and 9:15am - 3:00pm / Tuesday - Friday 

You can send through an email if you are unable to get us on the phone, we are often busy serving customers.